Emergency and crisis response

111 Emergency services

Phone: 111

Web: n/a

If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.

Regional mental health crisis team

Phone: refer to website

Web: healthnz.govt.nz/health-topics/mental-health/crisis-assessment-teams

Find phone numbers for mental health crisis services in your region. These are for emergencies only.

Nation-wide helplines

YouthLine

Phone: 0800 376 633

Web: youthline.co.nz

Free help 24/7, every day you can talk to a counsellor about how you’re going or things you need help with. Txt 234.

Lifeline

Phone: 0800 543 354 (text HELP to 4357)

web: www.lifeline.co.nz

Free, confidential support from trained counsellors for anyone experiencing distress or needing someone to talk to. Available 24 hours a day, 7 days a week

Need to talk?

Phone: 1737

web: 1737.org.nz

Free 24/7 help from a counsellor whenever you need it, call or txt 1737

Suicide Crisis Helpline

Phone: 0508 828 865

web: www.lifeline.org.nz

Free 24/7 help from a counsellor whenever you need it, call or txt 1737

Samaritans

Phone: 0800 72 66 66

web: www.samaritans.org.nz

Free 24/7 support for stress, feelings of suicide, or feeling overwhelmed

Anxiety NZ

Phone: 0800 269 4389

web: www.anxiety.org.nz

24/7 free call anytime for help with your anxiety. Go online for more services, courses and free appointments and tools

Depression

Phone: 0800 111 757 (phone) 4202 (txt)

web: www.depression.org.nz

24/7 free call or txt anytime for help with depression right now

EDANZ (Someone I know might have disordered eating)

Phone: 09 522 679

web: www.ed.org.nz

If someone you know might have disordered eating, and you want to know how to help care for them call EDANZ.

Netsafe (Online Safety)

Phone: 0508 638 723

web: www.netsafe.org.nz

Free call, or txt ‘Netsafe’ to 4282 for support about harm you or someone you know might be experiencing online. You can also submit a report online.

Healthline

Phone: 0800 611 116

web: www.healthy.org.nz

Free 24/7 expert advice about your situation and help on what to do next

Alcohol Drug Helpline

Phone: 0800 787 797

web: www.alcoholdrughelp.org.nz

24/7 free call, to get help or chat with someone about drug or alcohol use and how it makes you feel or affects your life.

Odyssey

Phone: 09 638 4957

web: www.odyssey.org.nz

Provides support for people affected by alcohol, drug and other addiction challenges, including services for young people and whānau.

Gambling Helpline

Phone: 0800 654 655 (text 8006)

web: gamblinghelpline.co.nz

Free, confidential 24/7 support for anyone worried about their own gambling or someone else's gambling. Specialist Māori, Pasifika, youth and debt support services are also available.

Support for children and young people

Youthline

Phone: 0800 376 633

Web: www.youthline.co.nz

Free help 24/7, every day you can talk to a counsellor about how you’re going or things you need help with. Txt 234.

Whats Up (Youth Support)

Phone: 0800 942 8787

Web: www.whatsup.co.nz

Call between 11am-11pm for confidential, free, over-the phone counselling services for young people in NZ

Gumboot Friday

Phone: n/a

Web: www.gumbootfriday.org.nz

Provides free counselling for children and young people aged 25 years and under through registered counsellors across New Zealand.

Support for parents, family and whānau

Family Works

Phone: 0800 376 633

Web: www.ps.org.nz/family-works-nz/

Find the support systems that your family needs, based on where you live.

Plunket (PlunketLine)

Phone: 0800 933 922 (24/7)

Web: www.plunket.org.nz

Parenting and child health support services.

Parenting Place

Phone: 09 524 0025

Web: www.parentingplace.nz

Parenting support, education and courses.

Parent Help

Phone: 0800 568 856

Web: www.parenthelp.org.nz/ages-and-stages

Child development and parenting guidance.

Yellow Brick Road

Phone: 0800 732 825

Web: www.yellowbrickroad.org.nz

Provides support, education, advocacy and peer support for families and whānau supporting someone experiencing mental health challenges.

KidsHealth

Phone: n/a

Web: www.kidshealth.org.nz/

Provides health and wellbeing information for children, young people, and their whānau.

Family and sexual violence

Women's Refuge

Phone: 0800 733 843

Web: www.womensrefuge.org.nz

24/7 help for anyone dealing with violence in their life

Shakti Crisis Line

Phone: 0800 742 584 (0800 SHAKTI)

Web: www.shakti.org.nz

Free 24/7 multilingual support for migrant and refugee women and families experiencing family violence, sexual violence or abuse.

Shine

Phone: 0508 744 633

Web: www.safetotalk.nz

Free 24/7 support and counselling for if you or your family are in danger.

Safe to talk

Phone: 0800 044 334

Web: www.safetotalk.nz

Free 24/7 help for people who have experienced sexual harm (can help with something that just happened, or something that happened a while ago). You can also txt 4334.

HELP Auckland

Phone: 09 623 1700

Web: www.helpauckland.org.nz

Free, confidential support, information, counselling and advocacy for people who have experienced sexual abuse or sexual violence, whether recent or historic. Also provides support for whānau and friends.

HELP Wellington

Phone: 04 801 6655 (24/7 Crisis Support)

Web: www.helpwellington.org.nz

Specialist support service for survivors of sexual violence, including crisis support, counselling, advocacy and information. Support is available for survivors, whānau and support people.

Kaupapa Māori support services

Te Rau Ora Māori Provider Directory

Phone: 0800 MATATINI (0800 628 284)

Web: www.terauora.com/directory-maori_provid/

Directory of kaupapa Māori health, wellbeing and social service providers across Aotearoa. Helps people connect with local Māori support services.

Mahi Tahi Trust

Phone: 09 262 4533

Web: www.mahitahi.co.nz

Kaupapa Māori mental health and addictions provider supporting individuals and whānau to achieve wellbeing through integrated tikanga Māori services.

Asian support services

Asian Family Services

Phone: 0800 862 342

Web: www.asianfamilyservices.nz

Professional, culturally tailored evidence-based services to support the wellbeing of Asians in New Zealand

Asian Mental Health Service (Waitematā)

Phone: 0800 88 88 30 (general access)

Web: www.asianfamilyservices.nz

Culturally responsive mental health support for Asian communities including counselling, family support and mental health navigation.

iCare Asian Health Line

Phone: 0800 88 88 30

Web: www.healthnz.govt.nz

Information and support to help Asian communities navigate NZ health and disability services. 

Pacific support services

Mapu Maia

Phone: 0800 21 21 22

Web: www.mapumaia.nz

Provides free, culturally appropriate mental health, wellbeing, addiction, and gambling harm support for Pacific people and their families throughout New Zealand.

Ola Fiafia

Phone: 0800 825 282

Web: www.vakatautua.co.nz/mental-health

Provides free, Pacific-led mental health and wellbeing support for Pacific people and their whānau, including support for stress, emotional distress, recovery, and ongoing wellbeing.

Le Va

Phone: 09 261 3490

Web: www.leva.co.nz

National Pasifika organisation providing mental health, wellbeing, suicide prevention and cultural support resources for Pasifika communities.

Social services

Family Services Directory

Phone: n/a

Web: www.familyservices.govt.nz/directory/

Search for local family, social, wellbeing, parenting, financial, housing, disability and community support services across New Zealand. The directory helps connect individuals and whānau with organisations that can provide practical support and advice.

Disability and neurodiversity support

Whaikaha - Ministry of Disabled People

Phone: n/a

Web: www.whaikaha.govt.nz/resources/support-and-services

Directory of disability support information and services

CCS Disability Action

Phone: 0800 227 2255

Web: www.ccsdisabilityaction.org.nz/disability-support

Directory of disability support services available for disabled people, family and whānau

Firstport

Phone: n/a

Web: www.firstport.co.nz

Disability information and navigation service.

Carers NZ

Phone: 0800 777 797

Web: www.carers.net.nz

Information and support for carers.

ADHD NZ

Phone: n/a

Web: www.adhd.org.nz

ADHD information and support.

Autism NZ

Phone: 0800 AUTISM (0800 288 476)

Web: www.autismnz.org.nz

Information, advice, education and support for autistic people, their whānau and support networks.

Sexuality and gender identity support

Outline (Rainbow Support)

Phone: n/a

Web: www.support.outline.org.nz

Call between 6pm-9pm for confidential, free, all-ages, support and rainbow specialist counselling, or for trans and non-binary peer support. Free chat support online.

RainbowYOUTH

Phone: Refer to website

Web: www.ry.org.nz

Provides peer support, resources, social groups and advocacy for queer, gender-diverse, takatāpui and intersex young people.

InsideOUT Kōaro

Email: support@insideout.org.nz

Web: www.insideout.org.nz

National charity supporting rainbow and takatāpui young people through resources, advocacy, education and connections to support services.

Peer support

Ka Puta Ka Ora Emerge Aotearoa

Phone: 09 630 5909

Web: www.emergeaotearoa.org.nz

Provides peer support, advocacy, mental health, addiction, housing and wellbeing services across Aotearoa. Peer support services are delivered by people with lived experience of mental distress and addiction.

Mahi Tahi Trust

Phone: 09 262 4533

Web: www.mahitahi.co.nz

Kaupapa Māori mental health and addictions provider supporting individuals and whānau to achieve wellbeing through integrated tikanga Māori services.

Pathways

Phone: 04 473 9009

Web: www.pathways.co.nz

National charity supporting rainbow National provider of community-based mental health, addiction and wellbeing services, supporting people to live full and connected lives in their communities.

Kāhui Tū Kaha

Phone: 09 531 4040

Web: www.kahuitukaha.co.nz

Community mental health, addiction, peer support, crisis respite and housing services that support people and whānau to achieve wellbeing and independence.

Find a therapist

Mindfit NZ

Phone: n/a

Web: www.mindfitnz.co.nz

Find a therapist or professional who can help you based on your purpose (staying well, or getting well), your age, where you live and what you are looking for (a psychologist, gp etc)

Talking Works

Phone: n/a

Web: www.talkingworks.co.nz/listing-category/counsellors/

Find a therapist who can help you based on cost, location, and the type of person you want to talk to (a male, female, etc) and what they can help you with (sexual assault, trauma, neurodiversity, struggles with your mood, difficult emotions and more).

Gumboot Friday

Phone: n/a

Web: www.gumbootfriday.org.nz

Provides free counselling for children and young people aged 25 years and under through registered counsellors across New Zealand.

Better Help

Phone: n/a

Web: www.betterhelp.com

Find a therapist who you like, who you can talk to when it suits you from the comfort of your own home.

Apps and websites

The Lowdown

Phone: n/a

Web: www.thelowdown.co.nz

Provides free mental health information, resources, and support for young people.

Dear Em

Phone: 0800 623 1700

Web: www.dearem.nz

A space for girls and young women to share skills and stories.

Sparx

Phone: 0508 477 279

Web: www.sparx.org.nz

A place to learn skills and techniques for stressful times and negative emotions, designed by clinicians and backed by science.

Aunty Dee

Phone: n/a

Web: www.auntydee.co.nz

Do a short quiz to find answers to daily-life problems (trouble sleeping, relationships, friends, health, school stuff!).

Headstrong

Phone: n/a

Web: www.headstrong.org.nz

A place to learn scientifically backed tools and tricks to improve your wellbeing. Download the app and have it wherever you go, for FREE!

Touchgrass

Phone: n/a

Web: www.touchgrass.org.nz/

Real stories, information and help for screen addiction, gaming and gambling.

Just a Thought

Phone: n/a

Web: www.justathought.co.nz

Offers free online courses that help people build skills to support their mental health and wellbeing.

Find more information or support

Wellbeing Support

Phone: n/a

Web: www.wellbeingsupport.health.nz

Provides information about free mental wellbeing support services available across New Zealand.

Healthpoint

Phone: 09 630 0838

Web: www.healthpoint.co.nz

Online directory that helps people find health, mental health, disability, community and social support services across New Zealand. Includes information about services, locations, contact details, referral requirements and eligibility criteria.

Healthify

Phone: n/a

Web: www.healthify.nz

Provides information about health, mental wellbeing, and where to get help in New Zealand.